Issue Tracking
Report it, route it, resolve it.
Give every team member a fast way to report issues. Plexo categorizes them, routes them to the right person, and escalates anything that goes overdue.
Active Issues
Last updated: just now| # | Title | Priority | Status |
|---|---|---|---|
| ISS-041 | Broken refrigerator unit | High | In Progress |
| ISS-042 | Wet floor near entrance | High | Open |
| ISS-043 | POS terminal offline | High | In Progress |
| ISS-044 | Damaged shelf in aisle 3 | Medium | Open |
| ISS-045 | AC not working | Medium | Resolved |
Key capabilities
One-tap reporting
Any team member can report an issue in seconds from their phone, with photos attached as evidence.
Smart categorization
Categorize by type and priority — Low, Medium, or High. Plexo routes each issue to the best-fit person for that category automatically, so nothing sits unassigned.
Automatic escalation
Plexo checks for overdue issues every hour and escalates them on its own — raising priority to High and notifying the right people by push and in-app alert.
Verified resolution
Resolved issues go to a supervisor for verification. Nothing closes until someone with the authority to sign off has actually signed off.
Works on mobile
Everything your field team needs, in their pocket.
Your team doesn't sit at a desk — they're on the floor, in the aisles, and behind the counter. Plexo's native mobile app gives them full access to this module offline and on the go.
New
Report Issue
Freezer unit in produce section not maintaining temp…
Ready to see this in your stores?
Book a personalized demo and we'll show you exactly how this works for your operation.